State National Bank and Compass Bank
Frequently Asked Questions
for Businesses
Below are answers to some of the major questions clients often ask:
Q. Will my State National Bank business accounts remain the same?
A. We converted your State National Bank business accounts to the Compass business accounts closest to the ones you had. See your Guide to Compass Accounts and Services (PDF) for complete information on your specific accounts. In most cases, you'll enjoy all the same features and services with some enhanced benefits. Complete information was mailed to you in advance.
Q. Can I keep my State National Bank account number and checks?
A. Account numbers for most business deposit accounts remained the same. If you have one of the few accounts for which a number changed, you were sent your new account number separately. All customers can continue to use their existing checks until there is a need to reorder, even if your account number changed.
Q. Can I bank at Compass branches now?
A. Absolutely. And be sure to review our branch locator to find the most convenient location near you.
Q. Now that my accounts have transfered to Compass will they continue to be FDIC-insured?
A. Yes, your deposit accounts at Compass will continue to be FDIC-insured to the maximum amount allowed by law. For more information about larger deposits and FDIC insurance, visit your local branch or call the FDIC customer information line at 1-877-275-3342.
Q. I have a State National Bank business loan and/or line of credit account. What do I need to do?
A. Continue to make your payments just as you do today. You will be notified of any changes to your account number or payment address. The terms of your loan will remain the same.
Q. What if I have treasury management services?
A. You should have received a separate mailing specific to your business with details and instructions for transferring your treasury management services smoothly.
Q. I read you had something called Compass BusinessClass®. What is that?
A. Compass BusinessClass is a higher level of service designed to make your business banking faster and more convenient than ever before. Now you have access to some services – such as a special call center – to enable us to serve you even better than before.
Q. I read you had something called Corporate Client Services. What is that?
A. Corporate Client Services is a specially dedicated customer service group for our larger business clients who have complex corporate banking needs. They are able to provide service on a wide variety of specialized business requests.
Q. What about my Online Banking service?
A. You should have received information in the mail about the transfer of your specific online services. If you're ready to use Compass BusinessClass Online, here are a few reminders.
Q. What if I have additional questions?
A. Simply call 1-866-526-6870.
Q. Who is Compass Bank?
A. Compass Bank is one of the leading banks in the Sunbelt Region, with a long heritage of helping individuals, businesses and communities grow and prosper. With the addition of State National Bank, Compass will offer the convenience of more than 460 branch locations across a six-state banking network. In addition, Compass is part of the BBVA Group, a global financial services leader with over $698 billion in assets. When combined with BBVA's other Texas banking companies, we will rank as one of the top 25 banks in the U.S. by total deposits - which means we'll have the resources to provide more opportunities than ever before for our customers and the communities we serve.
Q. I misplaced my Compass business accounts and services guide. How do I get another copy?
A. We've included a copy of the Guide to Your New Business Accounts and Services (PDF) here for your reference.
